PakGame Privacy Policy — How We Protect Your Data

This Privacy Policy applies to all users of the pakgame platform — whether you are a registered player, a visitor browsing the site, or someone who contacts our support team. It covers all data processing activities carried out by PakGame in connection with the operation of pakgame.site.

PakGame is the data controller for all personal information collected through this platform. This means we are responsible for deciding how and why your data is processed. If you have questions about how pakgame handles your personal information, you can contact our data protection team at support@pakgame.site.

This policy is written in plain English and aims to be as clear and straightforward as possible. We have avoided legal jargon where we can. If something is not clear, please contact us and we will explain it.

PakGame's platform is directed at users in Pakistan. All data processing described in this policy is carried out with Pakistani users in mind, using payment infrastructure and support channels local to Pakistan — including Easypaisa, JazzCash, NayaPay, and SadaPay.

PakGame collects personal data through several channels — when you register an account, when you make a deposit or withdrawal, when you contact our support team, and automatically through your use of the platform. Here is a breakdown of what we collect and why:

Information You Provide Directly

• Registration data: Full name, date of birth, email address, Pakistani mobile number, and the details of your preferred payment method.
• Identity verification (KYC): A copy of your CNIC (Computerised National Identity Card) or equivalent identification document, and in some cases a selfie for identity confirmation.
• Payment information: Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, or the last four digits and billing details of a registered bank card. PakGame does not store full card numbers — these are handled by our payment processor.
• Support communications: Any messages, emails, or live chat transcripts you send to the pakgame support team.

Data Collected Automatically

• Device and technical data: Your IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited on pakgame, games played, bets placed, session duration, click patterns, and navigation paths.
• Transaction data: A full record of deposits, withdrawals, bonus claims, and bet activity associated with your account.
• Cookies and similar technologies: Session cookies, preference cookies, analytics cookies, and fraud-detection identifiers. See Section 8 for full detail.

PakGame uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described here without obtaining your explicit consent.

• Account management: Creating and maintaining your pakgame account, verifying your identity, and managing your login credentials.
• Service delivery: Processing your bets, settling winnings, handling deposits and withdrawals, and providing live casino, sports betting, and Andar Bahar services.
• KYC and compliance: Verifying that you meet the age requirement, confirming your identity before large withdrawals, and complying with anti-money laundering obligations.
• Fraud prevention and security: Detecting and preventing suspicious activity, identifying and blocking multiple account registrations, and monitoring for signs of payment fraud.
• Responsible gaming: Monitoring betting patterns for signs of problem gambling, applying deposit limits and self-exclusions you have requested, and proactively reaching out where our systems flag a concern.
• Customer support: Responding to your queries, investigating complaints, and resolving disputes about bet settlements or payment issues.
• Marketing communications: Sending you offers, bonus notifications, and product updates — only if you have opted in to receive them. You can unsubscribe at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the pakgame interface, game selection, and payment processes.

PakGame processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver the services you signed up for — including account management, bet settlement, and payment processing. Without this processing, we cannot provide the pakgame service.
• Legal obligation: Processing required to comply with applicable laws — including identity verification requirements, anti-money laundering obligations, and records retention rules.
• Legitimate interests: Processing that is necessary for PakGame's legitimate business interests and does not override your privacy rights — including fraud detection, responsible gaming monitoring, platform security, and product analytics.
• Consent: Where we rely on your consent — primarily for marketing communications — you have the right to withdraw that consent at any time without affecting any other processing we carry out on a different legal basis.

PakGame does not sell your personal data to any third party, ever. We share your data only in the following circumstances and only to the extent necessary:

• Payment processors: Your payment details are shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or our card processor) to process transactions. These providers have their own privacy policies and are bound by their own data protection obligations.
• Identity verification providers: Where KYC verification is required, we may share your identity documents with a regulated third-party identity verification service. This is a secure, encrypted process.
• Game content providers: Live casino game providers may receive anonymised session data necessary to deliver their game content on the pakgame platform. No personal identifiers are shared beyond what is technically required.
• Fraud prevention services: Device fingerprinting and fraud detection services may receive technical identifiers (IP address, device ID) to flag suspicious activity. No financial data or full identity information is shared for this purpose.
• Legal and regulatory authorities: PakGame may disclose your personal data to law enforcement or regulatory bodies where required to do so by law or in response to a valid legal request.
• Business transfers: If pakgame is acquired by or merged with another organisation, your data may be transferred as part of that transaction. You would be notified before your data becomes subject to a different privacy policy.

All third parties with whom pakgame shares personal data are contractually required to handle it securely and use it only for the specified purpose.

PakGame retains your personal data only for as long as necessary to fulfil the purposes for which it was collected. Here are our standard retention periods:

• Active account data: Retained for the full duration your account is open. This includes registration information, transaction records, and betting history.
• Closed account data: After an account is closed, PakGame retains core identity and transaction records for a minimum of 5 years to comply with financial record-keeping and anti-money laundering obligations.
• Support communications: Chat transcripts and email correspondence are retained for 2 years from the date of the interaction.
• KYC documents: Identity verification documents are retained for 5 years after account closure, in line with standard compliance requirements.
• Marketing preferences: Records of your opt-in and opt-out choices are retained for 3 years from the date of the last interaction.
• Technical and usage data: Anonymised and aggregated usage analytics are retained indefinitely as they can no longer be linked to any individual.

When data is no longer required, pakgame securely deletes or anonymises it so it can no longer be attributed to any individual.

Protecting your personal data is a technical and operational priority at pakgame. The measures we have in place include:

• SSL/TLS encryption: All data transmitted between your device and pakgame is encrypted using current industry-standard TLS protocols. The padlock you see in your browser confirms this encryption is active.
• Data encryption at rest: Sensitive data — including identity documents, financial details, and account passwords — is encrypted in our databases using AES-256 encryption.
• Password security: Passwords are hashed using a secure one-way algorithm. PakGame staff cannot view your password. If you forget it, it must be reset — not retrieved.
• Access controls: Access to personal data is restricted on a need-to-know basis. Staff who handle data are trained in data protection obligations and access is logged.
• Fraud and anomaly detection: Automated systems monitor transactions and login activity for patterns that suggest unauthorised access or fraudulent activity, and alert our security team immediately.
• Two-factor authentication: Pakgame supports two-factor authentication for account login. We strongly encourage all users to enable this feature in their account security settings.

Despite these measures, no internet-based service can guarantee absolute security. If you suspect unauthorised access to your pakgame account, contact our support team immediately.

PakGame uses cookies and similar technologies to keep the platform working properly, remember your preferences, and understand how the site is being used. Here is a breakdown of the cookie types we use:

You can control cookies through your browser settings. Note that disabling certain categories of cookies may affect your experience on pakgame — particularly preference and session cookies. Strictly necessary cookies cannot be disabled via browser settings as they are required for basic functionality.

You have meaningful rights over your personal data on pakgame. Here is what those rights look like in practice:

PakGame does not knowingly collect personal data from anyone under the age of 18. The platform is strictly intended for adults. Minimum age verification is performed at account registration and can be requested again at any time by pakgame.

If a parent or guardian believes their child has registered on pakgame or provided personal information to the platform, they should contact us immediately at support@pakgame.site. Any account found to belong to a minor will be closed immediately and all data associated with that account will be deleted.

PakGame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes — those that significantly affect your rights or change how your data is used — pakgame will notify registered users via email before the changes take effect. Your continued use of the platform after notification of a material change constitutes your acknowledgement of the updated policy.

We encourage you to review this page periodically to stay informed about how pakgame protects your information.

For any questions about this Privacy Policy, to exercise your privacy rights, or to raise a concern about how pakgame handles your personal data, please get in touch:

• Email: support@pakgame.site — use subject line "Privacy Request" for data rights requests
• Live chat: Available 24/7 on the pakgame platform in English and Urdu

We take privacy complaints seriously. All privacy requests and complaints are reviewed by a member of our data protection team, not front-line support agents. You will receive an acknowledgement within 48 hours and a full response within 30 days.

If you feel your concern has not been adequately addressed after contacting pakgame, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.